Why Are Name Badges So Popular For Customer Service

“Do employee name badges actually improve customer service?”

Of course, they do.

Recently, it has been found that the designers and the developers spend an ample amount of time and investment in creating innovative badges. It is because the companies want to invest in the benefits that they bring with them.

For the majority of businesses that serve customers face to face, name badges are a great aide. The reasons in favour of employee name badges are pretty obvious:

• Eliminating the intimidation of initiating a conversation

In the service industry, for example, hospitality, it is crucial to develop a relationship between the guests and the staff. It would be really awkward if the guest has to ask the name of the staff or the latter have to introduce themselves.

• Expressing clarity while reporting a complaint or an issue

Let’s take the example of the hospitality sector again. A guest loses his/her baggage and wants to report the theft or loss to the manager of the hotel. He/she can address the same with accuracy as he/she has read the name of the attendant of the room.

• Realizing accountability and credibility

An employee who has worked extra hours might not be willing to work more in the later part of the day. He/she might not attend the customers during that time. But with the name badge on, he/she will feel responsible and accountable for providing customer service, as the organization’s reputation is related to it.

• Putting credit and compromise on the right place

If the guests want to express their compliments, then they can easily address as “Archie has a natural instinct to deal with the guests.” Nobody likes being referred like, “The short guy with a moustache has a natural instinct to deal with the guests”. When one is introduced by his name, he would naturally feel good from inside.

So what are you waiting for? Introduce name badges for your employees to enhance your brand reputation. Give a call to Name Badges Australia and select from a beautiful range of name badges and name tags. We ship orders at the right time.